All deliveries are made with global package delivery company UPS. The orders are shipped from our warehouse in Czech Republic to your delivery address. Please note that shipments to post office boxes will generally not be delivered. The additional terms and conditions of UPS can be read on www.ups.com.
Return and refund policy
We strive for 100% customer satisfaction, which is why we provide you the opportunity to return any product purchased from us for store credit, refund, or exchange.
If you're not happy with your order, contact our support team within three (3) business days of delivery. We'll provide you with a return shipping quote, and advise you of any applicable market loss. After your authorization, we will issue your return label, and once the product is returned to us, we will proceed with issuing store credit, refund, or exchange as agreed.
All items must be in original packaging and in original condition. We reserve the right to refuse any returned product that does not reasonably meet these conditions. Any payment charges on the original order are not refundable. You are responsible for payment of return shipping & insurance costs, as well as any market loss. You accept liability for loss or damages on your returned items if you choose to ship your package through an alternate method and/or uninsured. Unapproved returns may be refused and returned to sender. Refunds to a credit card or through PayPal will be charged a 4% restocking fee. We reserve the right to issue a refund if a suitable exchange is not available.
+420 604 531 020
Welcome to the aliceabraham.com website.
At aliceabraham.com we are committed to protecting and respecting your privacy. This notice sets out key information regarding Plein.com and how any personal data you provide to us will be processed. For all other information regarding our services, please refer to our Terms & Conditions.
If you would like more information about how we collect, use and store your personal data, you can contact us at any time by emailing email@example.com or writing to the Privacy Team at Alice Abraham Group, Na Prikope 12, 110 00 Prague, Czech Republic.